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Home / Terms and Conditions

Contract Maintenance Group Ltd Terms & Conditions

Placing an order

Ordering could not be easier. Just browse our web shop, and add any items that you wish to buy into the shopping basket. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We currently only accept debit and credit card payments.

We accept Maestro, Visa and Mastercard. Your card details are securely handled by our payment providers.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term in order to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. E and OE


Carriage And Handling

Subject to clearance of your order, next working day delivery is available upon request and before 14.00pm. All our deliveries are handled by Business Post or TNT.

All our consignments require a signature at the point of delivery. It is the responsibility of the Customer to insure that someone is available at the delivery address to sign for the parcel. When there is no one at the address the courier will leave a card to show that they have been and how to re-arrange a new delivery or collection. You can state in the special instructions on the checkout process that you are willing for the carrier to leave the items with a neighbour or in a safe place (i.e garden shed) This is entirely at your own risk. Contract Maintenance Group Ltd cannot be held responsible for items that have been left by the carrier. Stolen deliveries left in this manner will be entirely the responsibility of the customer. This request must be made at the time of ordering as the courier will not leave items without a signature unless indicated to do so in writing Contract Maintenance Group Ltd.

The carrier will attempt to deliver items a maximum of twice. Contract Maintenance Group Ltd will not be responsible for extra delivery charges that arise as a result of failed deliveries. Charges for extra delivery attempts or change of delivery address will be payable by the customer. There is a £16 charge to the customer for consignments that are returned to Contract Maintenance Group Ltd due to a failed delivery.


Delivery Schedule

Where items are out of stock we will deliver your order when the order is complete. We will normally send your order to you within 3 business days. You will be updated if lead times are to be exceeded. In all cases we endeavour to despatch your order within 28 days.


Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. We will send your back order on to the original delivery address free of extra charges.


VAT Charges

For orders made from the UK, 17.5% VAT is added. All other orders are zero rated for UK VAT, however you will need to pay VAT in the country of receipt.


Guarantee (Internet & Mail Order Orders)

We guarantee your satisfaction. We give a seven day returns option on all items (unless they are specials, have been altered or made bespoke- such as custom colours, length oor width of roll etc). This will result in a credit for the items, subject to the items arriving in an unused and resalable condition.

Please ensure that you obtain a returns authority prior to sending back any goods and enclose a copy of the returns note in the parcel.


Reaching Us

If you need to reach us, please email us on sales@contractmaintenancegroup.co.uk , alternatively, you can call or write to the address above.


Privacy Policy

Contract Maintenance Group Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfillment. In this case, the third party will not disclose any of the details to any other third party (i.e delivery company).

Data collected by this site is used to:

a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. account number)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes

We may send you emails from time to time to notify you of offers and /or new products available.


Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at www.hmso.gov.uk

Standard terms and conditions below:


1.1 Contract Maintenance Group Ltd ('the Company') sells to its customer ('the Customer') who purchases the

Goods in accordance with any order of the Customer that is accepted by the Company, subject to these conditions which shall govern the contract to the exclusion of any other terms and conditions.

1.2 No variation to these conditions shall be binding unless agreed in writing between the authorised representatives of the Customer and the Company.

1.3 Any typographical, clerical or other error or omission in any sales literature, price list, invoice or other document or information issued by the Company shall be subject to correction without any liability on the part of the Company.

1.4 The Company reserves the right without notice to the Customer to make any changes in the specification of the Goods which are required to conform with any statutory or EC requirement or which do not materially affect their quality or performance.

1.5 The Customer shall be responsible for ensuring the accuracy of any order. No order that has been accepted by the Company may be cancelled by the Customer except with the agreement in writing of the Company and on terms that the customer shall indemnify the Company in full against all loss and costs incurred by the Company as a result of cancellation (see point 8.3)


2.1 The price of the Goods shall be the price that is current at the time the order is accepted by the Company (i.e. upon process of the order on the Company's system). The Company reserves the right to alter prices from time to time without prior notification.

2.2 The price is exclusive of any value added tax (unless otherwise stated in writing) which the customer shall be additionally liable to pay to the Company.

2.3 Unless the Customer has an approved credit account with the Company, the Customer shall be required to pay the full price of the Goods at the time of ordering. No order will be accepted until payment has been made. If the customer has an approved credit account with the Company, the Customer shall pay the full price of the Goods (as stated on the invoice(s) in accordance with their account terms.

2.4 The Customer is responsible for ensuring copies of all invoices have been received. Statements are sent on request. Any missing or disputed invoices must be notified in writing within seven days of the statement date to put the invoice in question on hold.

2.5 If the Customer fails to make a payment when it is due then, without prejudice to any other right or remedy available to the Company, the Company shall be entitled to:

2.5.1 Cancel or suspend any further deliveries or orders in relation to the Customer: and

2.5.2 Charge the Customer all costs and expenses incurred by the Company in the collection of overdue monies including without limitation debt collection agency fees and all legal costs.


3.1 All delivery dates are for guidance only and the Company will not be held to any delivery date indicated.

3.2 The Company will make delivery of the Goods where the Customer has paid for delivery, or the order value exceeds the any free delivery threshold. The method of delivery shall be at the Company's sole discretion. Any special delivery requirements shall be charged to the Customer.

3.3 Any unloading of the Goods at the delivery address the customer has requested will be the responsibility of the Customer. It is the responsibility of the Customer to ensure that there is someone at the delivery address to sign for the Goods if so required.

3.4 Where the Goods are delivered by installments, each delivery shall constitute a separate invoice.


4.1 Risk of damage to or loss of the Goods shall pass to the Customer at time of delivery or, if the Customer wrongfully fails to take delivery of the Goods, the time when the Company has tendered delivery of the Goods from which point the Company shall bear no further responsibility for damage or deterioration of the goods.

4.2 The Company has 'Retention of Title' claim on the Goods until they have been paid for in full.

4.3 Until such time as the title in the Goods passes to the Customer, the Customer Shall hold the Goods as the Company's fiduciary agent and bailee, and shall keep the Goods separate from those of the Customer and third parties and properly stored, protected and insured and identified as the Company's property. Until such time as the title in the Goods passes to the Customer, the Company shall be entitled at any time to require the Customer to deliver up the Goods to the Company and, if the Customer fails to do forthwith, to enter upon any premises of the Customer or any third party where the Goods are stored and repossess the Goods.

4.4 The Customer shall not be entitled to pledge or in any way of security for any indebtedness any of the Goods which remain the property of the Company, but if the Customer does so all moneys owing by the Customer to the Company shall (without prejudice to any other right or remedy of the Company) forthwith become due and payable.


5.1 No guarantee ,warranty, condition or representation on the part of the Company is given or implied nor is it to be taken to have been given or implied by these conditions or from anything said or written in the negotiations between the parties or their representatives prior to the contract and except where the Goods are sold to a person dealing as a consumer (within the meaning of Unfair Contract Terms Act 1977), all warranties, conditions or other terms implied by statute or common law are excluded to the fullest extent permitted by law.

5.2 Where the Goods are sold under a consumer transaction (as defined by the Consumer Transactions (Restrictions on Statements) Order 1976) the statutory rights of the Customer are not affected by these conditions.

5.3 It is the responsibility of the Customer to arrange inspection of the Goods immediately on delivery and prior to signature of a delivery receipt. Shortages, incorrect or damaged goods must be notified by telephone within 24 hours of delivery and confirmed in writing within 3 days of receipt. Non-delivery must be reported in writing within 3 days of receipt of invoice/statement. Claims made outside these limits will not be accepted. It is the responsibility of the Customer (at its own expense) to return any relevant Goods to the Company's premises if requested to do so by the Company to allow inspection thereof by the Company. For the purposes of this clause time shall be of the essence.

5.4 Where any valid claim in respect of any of the Goods which is based on non delivery, any shortfall in quantity or a defect in the quality or condition of the Goods is notified to the Company in accordance with these conditions, the Company shall (in the case of non delivery) supply the Goods, (in the case of shortfall) supply additional Goods to make up the shortfall or (in any other case) shall be entitled to replace or repair the Goods (or the part in question) free of charge or, at the Company's sole discretion, refund the customer the price of the Goods (or a proportionate part of the price) but the company shall have no further liability to the Customer. It shall be the responsibility of the Customer to collect from the Company's premises and Goods returned pursuant to clause 5.3 if the Customer's claim in respect of those Goods proves not to be valid.

5.5 Notwithstanding any of the foregoing provisions of this clause, if the Goods delivered to the Customer shall have been mistreated, damaged or soiled whilst in the possession of the Customer the Customer shall be deemed to have accepted such Goods as being in all respects in accordance with the contract, and no returns will be accepted.

5.6 Except in respect of death or personal injury caused by the Company's negligence, the Company shall not be liable to the Customer by reason of any representations, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, for any consequential loss or damage (whether for loss of profit or otherwise), costs, expenses or other claims for consequential compensation whatsoever (and whether caused by the negligence of the Company, its employees or agents or otherwise) which arise out of or in connection with the supply of Goods or their use or resale by the Customer except as expressly provided in these conditions.

5.7 The Company shall not be liable to the Customer or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of the Company's obligations in relation to the Goods, if the delay or failure was due to any cause beyond the Company's reasonable control including (without limitation): Act of God, accident, war or threat of war, sabotage, insurrection, civil disturbance, measures of any kind on the part of any governmental, parliamentary or local authority, import or export relations or embargoes, strikes, lock-outs or other industrial actions or trade disputes, difficulties in obtaining raw materials, labour, fuel, parts or machinery, power failure or breakdown in machinery or otherwise if beyond control of the Company.

5.8 In any event and without prejudice to the above, the Company's entire liability to the Customer under the terms of this contract shall be limited to the price paid or to be paid by the Customer for the relevant Goods or the proceeds of insurance received by the Company in respect of such liability (whichever is greater).

6.1 If the Customer makes any voluntary arrangement with its creditors or becomes subject to an administration order or becomes bankrupt or goes into liquidation (otherwise than for purposes of amalgamation or reconstruction); or an encumbrancer takes possession, or a receiver is appointed over any of the property of the Customer, or the Customer ceases or threatens to cease to carry on business; or the Customer shall suffer any analogous proceedings under foreign law; or the Company reasonably apprehends that any of the events mentioned above is about to occur in relation to the Customer and notifies the Customer accordingly then ,without prejudice to any other right or remedy available to the Company , the Company shall be entitled to cancel the contract forthwith or suspend any further deliveries under the contract without any liability to the Customer, and if the Goods have been delivered but not paid for the price shall become immediately due and payable notwithstanding any previous agreement or arrangement to the contrary and the Company shall be entitled to immediate possession of the Goods and to exercise the rights in clause 4.3 above.

7.1 Goods that have been badged or tailored in anyway will be non returnable.

7.2 Goods that are not as new and in an unworn, resalable condition will not be considered for return.

8.1 No waiver by the Company of any breach of this contract by the Customer shall be considered as a waiver of any subsequent breach of the same or any other provision.

8.2 Samples are chargeable unless written consent is given by the Company.

8.3 All computer data (including but not limited to pantone colour or designs), and artwork produced by the Company remain the property of the Company. Any charges for the generation of these items are for the labour involved.

8.4 Except in respect of any undisputed credit or payment due and owing by the Company to the Customer, the Customer may not withhold payment of any sum due hereunder to the Company by reason of any right to set-off or counterclaim which the Customer or any other member of the same group of companies as the Customer may have or allege to have for any reason whatsoever.

8.5 The Customer shall not assign, transfer or in any other manner make over to any third party the benefit and/or burden of the contract or any part thereof without the Companies prior written consent.

8.6 Any notice to be given shall be in writing addressed to that other third party at its registered office or principal place of business or such other address as may at the relevant time have been notified to the party giving the notice and may be delivered personally or by facsimile, first class recorded delivery post. A notice shall be deemed to have been served (if personally delivered) at the time of delivery or (if sent by first class recorded delivery post) forty-eight hours after posting or (if sent by facsimile transmission) at the time of transmission.

8.7 If any provision of these conditions is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of these conditions and the remainder of the provision in question shall not be affected thereby.

8.8 The contract and the construction, validity and performance thereof shall be governed by the laws of England and Wales and the parties hereby submit to the exclusive jurisdiction of the English and Welsh Courts in respect of any dispute suit or proceedings which may arise out of or in connection with the contract.

8.9 When a customer requests us to reproduce an design/logo it is the duty of the customer to ensure that they have obtained the permission to do so and Contract Maintenance Group Ltd assumes that you have obtained the permission to use it. We reserve the right to request the permission in writing. We cannot reproduce copyright images on tapes without you having the permission of the copyright owner. By placing the order with us you are confirming that you have the required permission and that you indemnify Contract Maintenance Group Ltd against any claims and costs that may arise in respect of carrying out your order.

By placing an order you confirm your acceptance of the above terms as governing the contract with the Company to the exclusion of all other terms. If you do not agree with the terms please do not place an order.

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Home | About Us | Facts | Contact Us | Terms & Conditions  
Contract Maintenance Group
Unit 30 Deverill Road Trading Estate, Sutton Veny
Warminster, Wiltshire, United Kingdom BA12 7BZ
Ph: 01985 841000

Email: sales@handlsolutions.co.uk
We supply to the UK & Eire only
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